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IP Transformation Resource Center
Learn more about transitioning your contact center—at your own pace. Increase Your Net Promoter Score
 Learn how companies are using contact center technology to provide better customer service and increase their company’s Net Promoter Score (NPS). Download this new whitepaper now. Optimization Survey Results
 Find out how Contact Centers across the globe are optimizing efficiency, revenue and customer satisfaction. Dynamic Contact Center
 Learn how you can dynamically manage fluctuating contact center conditions to optimize cost, quality and revenue objectives. 		April 30
Proactive Business Management Seen As Key Driver in Improving Customer Service April 30
Genesys Passes Key Milestone with 100th Major Enterprise Customer Moving to SIP April 30
AT&T and Stream Energy Take Top Honors In Customer Service As Genesys Announces North American Customer Innovations Awards Winners April 2
New Genesys Solution Transforms Customer Service via an Intelligent Customer Front Door 		Customer Experience Workshops
Regional Workshops that provide insight and strategies on how to improve the customer experience.
    Columbus - May 29
    Chicago - June 12
    Omaha - June 24
    Philadelphia - July 10
    Denver - July 23 Breakfast with IMT-Alcatel-Genesys
May 15, Guadalajara: The Instituto Mexicano de Telemarketing (IMT), Alcatel and Genesys will present our solutions. The IMT will speak about trends in the market, plus 9 tips for successful customer service. Get on The FastTrack to the Next IVR Generation On-demand Webinar – See how to increase revenues and customer satisfaction by using the Genesys FastTrack IVR program to upgrade your voice self-service.

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